Privacy policy
Last updated: 27 October 2026
TuitionConnect ("we") helps parents find home tutors and helps teachers find students. This policy explains what we collect, why, who can see it, and how you can delete it. We keep it short and plain.
1. What we collect
- Sign-in email, used only to send your one-time sign-in code.
- Parents: your name, country, state, district, area, street name, postal code, mobile number, time zone and language. For each requirement: class or level, board, school and type of school (both optional), subjects, mode, location, timings, fee range, teaching language, teacher expectations, special requirements and your optional message to teachers. Optionally, about your child: current level, main need, difficulties and goal (chosen from lists), a note for our team and the child's first name.
- Teachers: your name, gender, qualification, experience, subjects, classes, boards, languages, teaching mode, area, postal code, time zone, expected fee, available timings, travel distance, special requirements, your optional message and mobile number.
- Optional location pin: only if you choose to add one (for home tuition, or as a teacher's base location) and tick the consent box. It is taken once, when you press "Use my current location" or place the pin on the map; the app never tracks your location in the background.
- Help desk messages you send with "WhatsApp / உதவி", with your role, ID, name and registered mobile number attached automatically.
- Security records: an audit log of important actions (for example, when an admin views a phone number, and when free text is blocked because it contained contact details), and short-lived rate-limit counters.
Voice input and Tamil typing
If you press the microphone button, your browser turns your speech into text. Your browser may send your voice to its own online service to do this (for example Google for Chrome and Android, or Apple for Safari), under that company's privacy terms. TuitionConnect never records, receives or stores your voice: we only receive the text, after you have checked it. Tamil typing (typing Tamil in English letters) works inside your browser and sends nothing anywhere.
2. Children's data
Accounts are for adults only: a parent or guardian creates the requirement. We do not ask for a child's full name, date of birth or photo. Teachers see only what they need: class, board, subjects, optionally the school, the child's level, main need, difficulties and goal (chosen from lists), and the optional message written by the parent. The child's first name and the parent's note about the child are optional and are seen only by our admin team and the parent, never by teachers. Please do not write a child's full name or other identifying details in messages.
3. Consent
When you create a profile we ask you to agree, with a tick box, that we may store your details to find a match, and that our team may contact you on your registered number, including on WhatsApp. You can withdraw consent at any time by deleting your account.
4. Who can see what
- Phone numbers are never shown to other parents or teachers. They are kept in separate, admin-only database tables. Only our admin team can see them, and every view is recorded in an audit log.
- Teachers see open requirements: requirement ID, class, board, subjects, mode, fee range, timings, street name, area, postal code, special requirements and the parent's own message. Never a house or flat number, never a phone number and never the parent's name.
- Your exact location pin is seen only by our admin team. Teachers see only an approximate distance such as "about 3 km away", worked out on our server from positions rounded to about 1 km. They never receive your location or a map of it. You can delete your pins at any time in My account → Delete my location.
- Parents do not see teacher profiles. Our team connects you with a suitable teacher.
- A teacher's own message is shown only to our admin team.
- Free text that other people can read is checked automatically. Phone numbers, emails, links, social media handles and requests to contact outside the app are blocked.
5. Help desk messages and WhatsApp (Meta)
When you send a message with "WhatsApp / உதவி", it is saved in our database. It is then forwarded to our support team's WhatsApp number using the WhatsApp Business Cloud API, a service run by Meta Platforms. The forwarded message contains your role, ID, name, registered mobile number, the category, how you want us to reply (and your sign-in email if you chose email), the related requirement ID (if any) and your message text. This means Meta processes that information to deliver it. If WhatsApp is not available, the same details are sent to our admin team by email. Our team replies to you personally, on WhatsApp or by email as you chose. There is no phone or call support.
6. Service providers
- Supabase (database and sign-in) to store data and send sign-in codes.
- Our web hosting provider, to run the website.
- Meta (WhatsApp Business Cloud API), for help desk messages as described above.
- An email delivery provider, for alerts to our admin team.
We do not sell your data and we do not show advertising.
7. How long we keep data
We keep your profile, requirements and messages while your account exists. When you delete your account, your profile, requirements, interests, help desk messages and phone number are deleted straight away, and free-text excerpts are removed from audit records about you. Backups kept by our database provider expire on their normal schedule.
A teacher's optional photo is kept privately while the account exists, seen only by our admin team, and deleted when the account or profile is deleted; we never ask for Aadhaar or any ID document.
If our team removes or rejects a teacher, we keep only a coded fingerprint of their e-mail address and phone number (which cannot be turned back into either) for 12 months, so they cannot simply register again.
8. Your choices and rights
- See and edit your profile at any time from "My account".
- Delete your account from My account. This cannot be undone.
- For any privacy question or complaint, use WhatsApp / உதவி. We aim to handle personal data in line with applicable law, including India's Digital Personal Data Protection Act, 2023.
9. Security
Data is protected by database row-level security, separate admin-only tables for contact details, two-factor sign-in for admins, encrypted connections (HTTPS), rate limits and input checks. No system is perfect; please tell us straight away if you notice a problem.
10. Changes
If we change this policy we will update the date above and, for important changes, show a notice in the app.
தமிழில் சுருக்கம்
- உங்கள் பெயர், இடம், அஞ்சல் குறியீடு, கைபேசி எண், தேவை விவரங்களை மட்டுமே சேகரிக்கிறோம்.
- குழந்தையின் பெயர், வயது, புகைப்படம், பள்ளியின் பெயர் ஆகியவற்றைக் கேட்பதில்லை.
- தொலைபேசி எண்கள் பெற்றோருக்கும் ஆசிரியர்களுக்கும் இடையே ஒருபோதும் காட்டப்படாது; எங்கள் நிர்வாகக் குழு மட்டுமே பார்க்கும்.
- "எங்களுக்குச் செய்தி அனுப்புங்கள்" செய்திகள் உங்கள் பெயர், எண், கைபேசி எண்ணுடன் Meta நிறுவனத்தின் WhatsApp சேவை மூலம் எங்கள் குழுவுக்கு அனுப்பப்படும்.
- ஆசிரியரின் விருப்பப் புகைப்படம் கணக்கு இருக்கும் வரை தனிப்பட்ட முறையில் வைக்கப்படும்; எங்கள் நிர்வாகக் குழு மட்டுமே பார்க்கும்; கணக்கு அல்லது சுயவிவரம் நீக்கப்படும்போது அதுவும் நீக்கப்படும். ஆதார் அல்லது எந்த அடையாள ஆவணத்தையும் கேட்பதில்லை.
- எங்கள் குழு ஒரு ஆசிரியரை நீக்கினால் அல்லது நிராகரித்தால், அவர் எளிதில் மீண்டும் பதிவு செய்யாமல் இருக்க, அவரது மின்னஞ்சல் முகவரி மற்றும் தொலைபேசி எண்ணின் குறியிடப்பட்ட அடையாளத்தை மட்டும் (அதிலிருந்து அவற்றைத் திரும்பப் பெற முடியாது) 12 மாதங்களுக்கு வைத்திருப்போம்.
- "என் கணக்கு" பக்கத்தில் எப்போது வேண்டுமானாலும் உங்கள் கணக்கை நிரந்தரமாக நீக்கலாம்.